Telematics and Auto Correct Motor Insurance

  • Product Overview – How it Works

    Product Overview – How it Works

    In a world that is becoming increasingly driven by technology, Telematics is a word you are likely to hear more and more often.  Telematics refers to a method of capturing and processing driving data. At the moment, it is commonly used for pricing insurance in a way that promotes better driving.  It also helps the insurance company make engagements with the customer around happy events such as being recognised for a good driving score or when redeeming accumulated loyalty points.

    If you have a telematics policy, you are effectively sharing your driving data with the insurance company.  The insurance company evaluates the data to determine how good a driver you are.  By analysing, when, where and how you drive, you get a truly personalised pricing for your motor insurance.  A telematics device, which is fitted in your car, is probably the best known way of capturing this data. Other ways are also available.  Mobile phones can be used for telematics and other devices can easily be plugged in the lighter socket or other ports of the car.  The device is able to capture a lot of data that is useful to both the insurance company and the driver.

    With a telematics insurance policy for example, you will get a customised dashboard that helps you trace your journey and receive feedback on your driving style. You will also receive tips on how to improve your driving style and hnce your driving score. With this information, you are better placed to become a better driver and eventually reduce your insurance cost.

    There is also a great scope of other useful functions.  Your device also alerts the insurance company in case of an accident so that they can send road side assistance in case it is needed.

  • How does Telematics Insurance Work?

    How does Telematics Insurance Work?

    When you buy a telematics insurance cover from Heritage Insurance, information is collected by a telematics device that is fitted in your car. There is a sim card inside the telematics device which means that it works like your mobile phone. The device sends driving style information to Heritage Insurance, that is analysed to find out how well you drive. Heritage Insurance provides you with a summary of the information collected from your telematics device on your mobile phone. This includes your driving score, tips on how to improve your score, a review of your trips among others.

  • What is an OBD (On Board Diagnostics) Port?

    What is an On Board Diagnostics (OBD) Port?

    The OBD port is a small port/plug that is located on the inside of your vehicle. The telematics device is plugged into this port, and once operational, it activates your Auto-Correct motor policy by sending you a WELCOME message on your phone.

  • Where is the OBD Port in my Vehicle?

    Where is the OBD Port in my Vehicle?

    The OBD port is generally located on the inside of the vehicle, on the driver's side, below the dashboard (near the pedals). However, the exact location of the OBD port may vary depending on the type of vehicle (make, model and year of manufacture).

  • When is the Device Installed?

    When is the Device Installed?

    The device is installed immediately you purchase the Auto Correct motor policy, and all policy conditions are met. 

  • Benefits of having an Auto-Correct Insurance Policy?

    What are the benefits of having an Auto-Correct Insurance Policy?

    • Good drivers could save up to 15% of annual premiums
    • It makes the claims process faster
    • It rewards you for good driving
  • What is the Purpose of Telematics Insurance?

    What is the Purpose of Telematics Insurance?

    The technology supporting this insurance product is primarily there to help you be a better and safer driver. If you drive safely and maintain high scores, you will gain loyalty points which you can redeem from time to time at a number of our selected service providers. On renewal of the policy, the premium is calculated by taking into consideration exactly how you drive, and not how other motorists drive. The Auto Correct motor policy from Heritage Insurance can help you reduce your insurance cost, by up to 15%, on renewal if you are a good driver.

  • What should I do if I notice the device is damaged or not working correctly?

    What should I do if I notice the device is damaged or not working correctly?

    If you notice that your device is not working properly, please contact our call centre on telephone number 0711 076 444

  • What happens when I take my vehicle for service/repairs?

    What happens when I take my vehicle for service/repairs?

    The telematics device is installed in the same port that is used by service technicians when servicing the vehicle. Please make sure the technician removes the telematics device (if they need to remove it), keeps the device in a safe environment and re-installs the device back into the vehicle after the service is done. Please note that the device is not designed to "push" or "write" information to the OBD port and therefore it cannot cause any interference with the vehicle’s on-board electronics. It does not interfere with the operations of the vehicle.

  • What information does the telematics device record?

    What information does the telematics device record?

    The device records:

    • Speed
    • Location
    • Distance travelled
    • The time of day or night
    • The driving style which is how you accelerate, brake and negotiate corners/bends

    The device is also capable of collecting other engine functions such as temperature and engine rotations, but these are not used for telematics insurance.

  • How confidential is the data collected?

    How confidential is the data collected?

    The data collected is confidential and access is limited to only the staff administering the product.

    Access logs are maintained to ensure compliance and staff managing this product have signed confidentiality agreements with clear disciplinary procedures in the event of non-compliance.

    Data cannot be shared with any authority unless it is through a court order.

    Contact Details

    Should you need more information on the policy, please reach our Auto Correct customer service desk on:

    Tel: 0711 076 444
    Email: autocorrect@heritage.co.ke

    Or simply SMS ‘Auto Correct’ to 22922 and we will get back to you.

Product Overview – How it Works

In a world that is becoming increasingly driven by technology, Telematics is a word you are likely to hear more and more often.  Telematics refers to a method of capturing and processing driving data. At the moment, it is commonly used for pricing insurance in a way that promotes better driving.  It also helps the insurance company make engagements with the customer around happy events such as being recognised for a good driving score or when redeeming accumulated loyalty points.

If you have a telematics policy, you are effectively sharing your driving data with the insurance company.  The insurance company evaluates the data to determine how good a driver you are.  By analysing, when, where and how you drive, you get a truly personalised pricing for your motor insurance.  A telematics device, which is fitted in your car, is probably the best known way of capturing this data. Other ways are also available.  Mobile phones can be used for telematics and other devices can easily be plugged in the lighter socket or other ports of the car.  The device is able to capture a lot of data that is useful to both the insurance company and the driver.

With a telematics insurance policy for example, you will get a customised dashboard that helps you trace your journey and receive feedback on your driving style. You will also receive tips on how to improve your driving style and hnce your driving score. With this information, you are better placed to become a better driver and eventually reduce your insurance cost.

There is also a great scope of other useful functions.  Your device also alerts the insurance company in case of an accident so that they can send road side assistance in case it is needed.

How does Telematics Insurance Work?

When you buy a telematics insurance cover from Heritage Insurance, information is collected by a telematics device that is fitted in your car. There is a sim card inside the telematics device which means that it works like your mobile phone. The device sends driving style information to Heritage Insurance, that is analysed to find out how well you drive. Heritage Insurance provides you with a summary of the information collected from your telematics device on your mobile phone. This includes your driving score, tips on how to improve your score, a review of your trips among others.

What is an On Board Diagnostics (OBD) Port?

The OBD port is a small port/plug that is located on the inside of your vehicle. The telematics device is plugged into this port, and once operational, it activates your Auto-Correct motor policy by sending you a WELCOME message on your phone.

Where is the OBD Port in my Vehicle?

The OBD port is generally located on the inside of the vehicle, on the driver's side, below the dashboard (near the pedals). However, the exact location of the OBD port may vary depending on the type of vehicle (make, model and year of manufacture).

When is the Device Installed?

The device is installed immediately you purchase the Auto Correct motor policy, and all policy conditions are met. 

What are the benefits of having an Auto-Correct Insurance Policy?

  • Good drivers could save up to 15% of annual premiums
  • It makes the claims process faster
  • It rewards you for good driving

What is the Purpose of Telematics Insurance?

The technology supporting this insurance product is primarily there to help you be a better and safer driver. If you drive safely and maintain high scores, you will gain loyalty points which you can redeem from time to time at a number of our selected service providers. On renewal of the policy, the premium is calculated by taking into consideration exactly how you drive, and not how other motorists drive. The Auto Correct motor policy from Heritage Insurance can help you reduce your insurance cost, by up to 15%, on renewal if you are a good driver.

What should I do if I notice the device is damaged or not working correctly?

If you notice that your device is not working properly, please contact our call centre on telephone number 0711 076 444

What happens when I take my vehicle for service/repairs?

The telematics device is installed in the same port that is used by service technicians when servicing the vehicle. Please make sure the technician removes the telematics device (if they need to remove it), keeps the device in a safe environment and re-installs the device back into the vehicle after the service is done. Please note that the device is not designed to "push" or "write" information to the OBD port and therefore it cannot cause any interference with the vehicle’s on-board electronics. It does not interfere with the operations of the vehicle.

What information does the telematics device record?

The device records:

  • Speed
  • Location
  • Distance travelled
  • The time of day or night
  • The driving style which is how you accelerate, brake and negotiate corners/bends

The device is also capable of collecting other engine functions such as temperature and engine rotations, but these are not used for telematics insurance.

How confidential is the data collected?

The data collected is confidential and access is limited to only the staff administering the product.

Access logs are maintained to ensure compliance and staff managing this product have signed confidentiality agreements with clear disciplinary procedures in the event of non-compliance.

Data cannot be shared with any authority unless it is through a court order.

Contact Details

Should you need more information on the policy, please reach our Auto Correct customer service desk on:

Tel: 0711 076 444
Email: autocorrect@heritage.co.ke

Or simply SMS ‘Auto Correct’ to 22922 and we will get back to you.

  • drive well
    and be rewarded

  • experience a
    smoother claim process

  • good drivers
    pay less

Auto-Correct
Reward Program

This is a points based loyalty program that rewards you for good driving.  The points awarded are based on how you drive. These points can be redeemed for an exciting choice of reward options guided by your preferences.

Learn more